Alongside other critical services (i.e., manufacturing, food processing, healthcare), the BPO industry was granted this exception provided that particular safeguards be kept. In particular, their employees should be provided with on-site accommodations and that social distancing is observed with prescribed preventive measures.
Each BPO was left to its own discretion as to how to best carry out these preventive measures. Many resorted to housing their employees within company premises. Given the ceasing of transportation, company vehicles were used to transport staff to and from work. Additional hazard pay and work from home setups became commonplace. BPO personnel are exempted from curfews and are granted special lanes when purchasing groceries and other commodities. Similar to priority services like healthcare, BPOs were allowed to operate past the 8 PM curfew.
With everything happening right now, the city is reliant on BPOs to continue functioning. Much of the economic backlash brought about by the pandemic can be mitigated by these industries. The city is doing its best to prevent the spread of the virus while ensuring that its citizens can keep working and providing for their families.